The Perspective of Business Process Outsourcing in Slovenian Organizations

Modes of Governance in Business Process Outsourcing:

"Outsourcing success it's all in Governance" reported Lauren Bielski in the ABA Banking Journal 2006 [6] and consequently, governance represents the key concept when discussing outsourcing in practice. However, when analyzing the business process outsourcing practice of Swiss Retail Banks, governance aspects seem so far only to play a minor role in the evaluation of outsourcing decisions. This ...

Effective Business Process Outsourcing: The Prosero Approach

The convergence between business process modeling and the service-oriented architecture has created a significant opportunity for Information Technology (IT) system integrators: they can offer effective business process outsourcing for Small Medium Enterprises (SME)s that often cannot afford the cost of designing, provisioning, and operating their own software service bus. In this paper, we pre...

Understanding commitment in business process outsourcing relationships

Based on cost savings and efficiency gains in past business process outsourcing (BPO) projects, firms increasingly consider outsourcing knowledge-intensive and strategically oriented business processes. However, the success of these strategic BPO projects entails strong commitment from both the client and the service provider to leverage interfirm resources and engage in close collaboration to ...

Seven Deadly Superstitions in Business Process Outsourcing

Business Process Outsourcing: An Exploratory Study